Updated July 3, 2023

Happiest Baby, Inc. (“HBI”) only accept returns on Pre-Loved SNOO Smart Sleepers (“Pre-Loved SNOOs”) purchased at happiestbaby.com.

Canceling Orders

You may cancel or modify your Pre-Loved SNOO order up to 1 business day before your ship date by filling out this simple form or emailing us at customercare@happiestbaby.com.

Upon cancellation, your payment card will be refunded the amount charged. The time required to remove the pending charge is determined by the financial institution that issued your card. You can reach out to your financial institution for more information.


Pre-Loved SNOOs may be returned to HBI within 30 days of the delivery date. Returned items must be received in their original condition, with all accessories and original packaging. Incomplete returns may be denied or incur a nonrefundable deduction for missing items. 

To return a Pre-Loved SNOO to HBI, you must first obtain a Return Merchandise Authorization (RMA) number from an HBI customer support representative. RMA numbers are valid for ten days from issuance. After you obtain an RMA number, you must promptly ship the Product, at your expense, together with proof of purchase and all accessories, to the HBI distribution facility identified by an HBI customer support representative. The RMA number must be written clearly on the address label and the Product must be shipped in its original packaging. Failure to comply with return instructions may result in a delay of refund payment and/or result in a reduction of your refund. Products returned without a valid RMA may be rejected or destroyed after thirty days without refund or liability.


All returns of Pre-Loved SNOOs are subject to a $199 restocking charge plus applicable sales tax. Refunds will be issued after the returned item has been received and inspected. Refunds will be issued back to the original form of payment, except for items purchased as gifts which will be refunded as a gift card to happiestbaby.com. Original shipping costs are not refundable.

Damaged or Defective Products

If you receive a damaged or defective item, contact Customer Care for assistance within 5 days of receipt by filling out this form, emailing customercare@happiestbaby.com, or calling 1-855-424-6323.